Support - Frequently Asked Questions

How do I upload my files? At this point in time we only provide file uploading via FTP, to log on to your ftp account we suggest using a program such as WS-FTP .Then make the host www.yourdomain.com/net/org along with your username and password. For a more detailed explination please visit our technical database. How do I know when my account is activated? Our support team will send you an e-mail with all the information that you will need to get started and get your website on the internet. If I host with 3DWebStudios.com do I get a discount on other your other services? Yes, a 10% discount will be added to our other services if ordered by a hosting client (be sure to mention that you host with us.). Note, the 10% discount will be added in with other discounts offered (you cannot add 10% to any discount that is offered with the service.) Why does it say I have the wrong user name on the administration control panel? This is a common mistake, when entering your username make sure that you put youname.com/net/org and do not include www. before it. What is the fastest way to get support? The fastest way possible to get support is to help yourself using our two major resources, the F.A.Q. and the Technical Database. If you are unable to find an answer in either of those please visit live support or submit a ticket. If you have forgotten your ticket login information please email support@3dwebstudios.com .